Tuesday, May 19, 2020

Human Resource Management ( Hrm ) And Human Resources...

Leadership in Human Resource Management (HRM) and Human Resource Development (HRD) have strong associations to people based initiatives within an organization. Employee actions and behaviors are inï ¬â€šuenced by HRM practices such as stafï ¬ ng, evaluation of employees, and incentives or rewards, and HRD practices such as training and career development. HRM is tasked with making the best possible use of the organizations human resources, while HRD is an extension of HRM that focuses on the development of the organization’s manpower. HRM generally refers to a branch of management that is concerned with managing people so that they can contribute the best possible results to an organization. HRM leadership focuses on the application of management principles to the people working within the organization. HRM leadership aims at improving the performance and productivity of the organization by finding the effectiveness of its human capital; leadership in HRM focuses on placing the right person at the right job. This process consists of a range of activities such as recruitment, selection, orientation, training and development, performance appraisal, managing relationships within the organization, and introducing and managing change necessary changes. HRD refers to the development of people working within an organization. The main focus of leadership in HRD is to improve skills, knowledge, competencies, attitude, and the behavior of employees of an organization. Leaders in HRD empowerShow MoreRelatedHuman Resource Management ( Hrm )1562 Words   |  7 PagesHuman resource management (HRM) is an important strategic and systematic approach that provides each company with the opportunity to create policies and practices, as well as to establish administrative forms (Pfeffer, 2007). According to Armstrong (2009) HRM is an approach that deals with ‘employment, development, and well-being of the people working in organizations’. However HRM has evolved significantly through the years due to the rapid social, economic, political and environmental changes.Read MoreHrm and Ir1533 Words   |  7 PagesIntroduction â€Å"Human Resources Management† and â€Å"Industrial relations† has different concepts about the determination and functions of the both spheres. The essay deliberates the comparison and contrast on the key features of Human Resource Management and Industrial Relations in academic fields. Definitions of terms HRM and IR will be identified through the review of the origin and development of these two areas. Moreover, I have pointed out the theoretical scope of the two subjects and key featuresRead MoreThe Global War For Talent1509 Words   |  7 PagesHuman capital is possibly the most vital, yet overlooked, means of establishing competitive advantage for companies today. Business periodical have featured the â€Å"global war for talent†, the need for better ways to encourage innovation, the complexities posed by the maturing work-force, or the preparedness of the talent pipeline. Further, rarely can one look through a company’s annual report or listen to a CEO presentation without being reminded that â€Å"people are our greatest asset.† Regardless ofRead MoreHuman Resource Management System Facilities Better Business Administration1072 Words   |  5 PagesSTUDY OF HUMAN RESOURCE MANAGEMENT SYSTEM FACILITIES BETTER BUSINESS ADMINISTRATION Dr. Manoj Kumar Sharma Assistant Professor, BUS.ADMN., Commerce, S.P.U. (P.G.) College, Falna Dist. Pali, Rajasthan Email- mndadhich@gmail.com Mob- 09352523822 ABSTRACT HRMS software is becoming more and more compatible with other software. Five years from now, it will have built-in-intelligence and be closed linked with Payroll Management Software, career path detection and growth plan visualization, searchRead MoreThe Importance of Human Resource Management Essay1439 Words   |  6 PagesArmstrong (2006) defined Human Resource Management as a strategic deployment of an organisations most valued assets; the people working there, who individually and collectively contribute to the achievements and the objectives of the business. Links between HRM and performance are predominantly focused on the following practices: sophisticated selection and recruitment methods, training, teamwork, performance-related pay and employment security (Wall, Wood, 2005). Products can be copied, methodsRead MoreStrategic Role Of Human Resource Management1550 Words   |  7 Pagesthe face of increasing competitive environment organisation needs to focus on the value of i nvesting human resources as a major competitive advantage. It is important to set a HRM to meet those advantages to meet company’s objectives with the flexible environment. Schuler (1992) defines strategic human resource management as â€Å"the integration and adaption to ensure (1) human resource management is fully with the strategy and the strategic needs of the firm (2) HR polices cohere both across policyRead MoreThe Framework of Human Resource Management920 Words   |  4 PagesIntroduction The essay will introduce the reader to the framework of Human Resource Management (HRM) practices that can help companies deal with sustainability, globalization and technology challenges. The essay is divided into 4 broad sections which are the four dimensions that form the framework of HRM practices. In each of the sections, there will be examples of HRM practices within each area. Managing the Human Resource Environment Noe et al (2010) mention that managing internal and externalRead MoreIndustrial Relations to Human Resource Management: Disparity and Similarity781 Words   |  4 PagesIntroduction Human resources are the main drivers for today’s organization in managing employees as strategic plan as company’s objective (Haslinda 2009). Variety notion related with theory, perceptivity and understanding of human resource evolution from Industrial Relations (IR) tradition to Human Resource Management (HRM) has transpired to the present day. IR was considerably have two main division: labor management and mutual negotiation including the method of employment management (Kaufman 2001)Read MoreHuman Resource Management ( Hrm )1142 Words   |  5 Pageshe HRM Process Human Resource Management (HRM) is a combination of elements that work interdependently on each other to carry out the daily functions within an organization. Human Resources Management operates in several roles serving as a liaison between the organization and the employee. This dual role often present challenges within HRM; therefore it is vital the HRM Department is skilled on various issues that may arise on a daily basis within an organization. In this paper, I will discussRead MoreHuman Resource Management ( Hrm )1508 Words   |  7 Pagesâ€Å"Human resource management (HRM) is the managing of human skills and talents to make sure they are used effectively and in alignment with an organization’s goals† (Youssef, 2012). The primary role of human resource management is to plan, develop, and order policies and programmers designed to make prompt use of an organization’s human resources. It is that part of management which is concerned with the people a t work and with their relationship within an organization. I currently work for a Human

Wednesday, May 6, 2020

Relationship Between Persuasion And Wuthering Heights

In Wuthering Heights and Persuasion, the Earnshaw’s and Elliot s, respectively, have many family ties. In Wuthering Heights, the Earnshaw’s, a middle class family, have a strong connection to their neighbors the Linton’s, an upper middle class family. The Linton’s have two children, Edgar and Isabella. Mr. Earnshaw takes in a young boy, Heathcliff, which causes tension between the family. Catherine become good friends with Heathcliff, and Hindley become jealous of Heathcliff since Mr. Earnshaw appears to like Heathcliff more than him. In Persuasion, Sir Walter Elliot, a baronet, has three daughters: Elizabeth, Anne, and Mary. Sir Elliot, Elizabeth, and Mary focus on how their status, while Anne is focuses on people’s character. Lady†¦show more content†¦While connections to relatives can be beneficial, they also have the opportunity to ruin reputation. Catherine Earnshaw becomes good friends with Heathcliff. One night, they spy on the Linto n’s, and are caught. Mrs. Linton is disgusted that â€Å"Miss Earnshaw [was] scouring the country with a gypsy†(WH 53). Catherine is expected to behave like a proper lady, implying that she should not associate with those inferior in rank to her, because she is part of the middle class. Even though Catherine is good friends with Heathcliff, he ruins her reputation in the eyes of the Linton’s. Similarly, Mary Musgrove damages her reputation by marrying Charles Musgrove. Sir Walter Elliot believes that â€Å"Mary had acquired little artificial importance by becoming Mrs. Charles Musgrove† (P 5). Mary’s reputation is ruined in the eye’s of her family after she married Charles Musgrove because he is not in the same social class as the Elliot’s. Both Catherine and Mary have their reputations ruined because their relatives degrade their status. Financial security can be attained through a marriage that yields a profit. Mr. Elliot marries a wealthy woman, who is of a lower class, only for financial security. RatherShow MoreRelated Emily Brontes Wuthering Heights1668 Words   |  7 Pages Emily Brontes Wuthering Heights Emily Jane Bronte, the author of Wuthering heights, was born on July 30, 1818. She was the fifth of six children of Patrick and Maria Bronte and the family moved to their house in Haworth(where Emily would remain for most of her life), with her family having a great influence on her life and work. During her life she encountered a great deal of death, firstly when her mother died of stomach cancer in September of 1821, leaving EmilysRead MoreWuthering Heights And Persuasion Essay1796 Words   |  8 PagesIn Wuthering Heights and Persuasion, the Earnshaws and Lintons, and the Elliots, Hayters, Musgroves, and Smiths, respectively, have many family ties. In Wuthering Heights, the Earnshaws are a middle class family. Mr. Earnshaw has two children Catherine and Hindley, and one adopted son, Heathcliff. Catherine and Heathcliff develop a strong brother-sister relationship. The Lintons are a upper middle class family, and have two children, Edgar and Isabella. In Persuasion, Sir Walter Elliot, a baronetRead MoreFeminism, Narrative And Psychoanalysis1991 Words   |  8 Pagessuggests things ought to be that way. The essay brings together in a single argument three of her primary interests- English literature, psychoanalysis and feminism. Mitchell opens with an explicit statement of purpose –To establish the connection between psychoanalysis and narratives; to next examine the position and concerns of women writers in the early history of the novel; to interrogate the nature of language by using tools of psychoanalysis; and finally, to show how a psychoanalytic readingRead MoreThe Role Of Adopted Children In Tess Of The DUrbervilles1919 Words   |  8 Pagessimilar and contrasting ways. In Moll Flanders by Daniel Defoe, the hardships an adopted child faces expose their financial challenges. Throughout Persuasion by Jane Austen, adopted and foster children are given more love from the foster parents than the biological parent as the foster parents are overcompensating trying to be the best parent. Wuthering Heights by Emily Bronte, sheds light on the problems that can occur when an a dopted child tries to integrate into a household. Charles Dickens’ novelRead MoreJane Austens Influence on Literature2794 Words   |  12 Pagesmembers and friends, enjoying births, grieving deaths, and she had her worries about the effects of unstable times on those she dearly loved. She was an extremely perceptive observer of human behavior and always alert to the comic complexities of relationships. For subject matter, Austen looked for inspiration from her own life, mostly involving herself in societies activities and also from numerous authors she met throughout her writing career. (jasna.org). Her keen sense of observation would help

Organizational Behaviour Culture and Performance

Questions: 1. Should Bison be taking a more hands-off or a more hands-on approach to the business Justify your response? 2. How far has the senior leadership change been effective? What else might senior leadership do to influence change more positively in the near future? 3. To what extent has MeatPacks flatter structure helped create cultural and performance change? Have there been any barriers to the cultural change? Answers: 1. Bison shall take the hands-off approach to deal his role in management to fulfil the objectives and goals of the company. Improving the leadership in an organization requires an effective approach as the organization that are successful in generating good leadership among their workers, offer space and independency to perform their work. Top management implement little administration on employees as they believe that the juniors will learn from their mistakes only (Sidhu 2016). To implement a change strategy in senior leadership successfully, the management of the company required to engage a leader who will use the hands-off approach for management. When the senior management shifts aside to create a gap, the other employees are given a chance to fill the gap. Employees are expected to be motivated when get a chance to lead and perform some managerial tasks (Giessner and Wong 2016). To attain the growth target of one billion dollars by the year 2020, many inspired employees are r equired. The most efficient way to influence the employees are to use the hands-off approach by the management where maximum tasks are allocated by top management. Through allocation, employees feel accepted and part of the company as compared to the situation where all the tasks and decisions are performed by the top managerial personnel. Thus, it is reasonable that Bison shall employ hands-off management approach at Meat Pack to motivate the employees to assign them with more responsibility and make them liable for their performance (De Brentani and Kleinschmidt 2015). Meat Pack is undergoing through performance and cultural changes and senior leadership changes that requires all the employees and departments to involve in the procedure actively. As the company is complex and large, only the manager alone cannot bring all the departments on board (Walker et al. 2016). Therefore, Bison requires implying the hands-off approach of management through forming the teams that will be lead by the seniors and few management responsibilities will be allocated to the leaders. Through allocation of duties to the team leaders and giving them the goals to be attained, Bison will experience easy time in operating the company (Talpo? et al. 2017). Hands-off managements assist in development, creativity and growth in the employees. By providing the employees and team managers with more duties and opportunities, employees can utilize their abilities and talents fully. Employees under such management show that they were not aware about the fact that they have such greater capability of accomplishment. Employees full potentiality cannot be achieved as long as the management keep on interfering with their workings (Walker and Jacobsson 2014). Thus, Bison will be benefitted from the employees capability through hands-off approach. Some tasks are there that cannot be done by Bison himself, however, when employees are left alone to perform their task and explore their abilities, they can attain tremendous outcome in positive way. Each employee has some unseen talent which are not discovered by most of the leaders due to the regulations and interference that the management implies. In such situation, Bison should not interfere in the d aily activities of the employees, rather he shall play the role of orchestrator and facilitator to assist the team leaders in attaining their targets. This strategy will assist Bison to imply the leadership more efficiently (Moore 2015). 2. The board of the company felt that numbers of ways are there through which the leaders could be developed and improve the performance and effectiveness of business. Explaining himself or herself as driven, futurist, interfering, aggressive, restless, never convinced and obsessive, he realised that he could benefit through the development in leadership. With regard to change the senior teams behaviour and mind set he divided the behaviours into three colours: green (passive/defensive), blue (constructive) and red (aggressive/defensive). He found that the culture of Meat pack was of red nature that needs to be converted into blue (Levy et al. 2015). Moreover, he realised that the structure of the company must be shifted to be horizontal rather to be the hierarchical assigning the front line employees with more responsibilities and recognition of their performance. Due to the training efforts, the companys performance was improved considerably with the increase in productivity and mi nimization of employees turnover. A positive approach had been created in the senior management team; those were inclusive of CFO, COO, PPC directors and the chief of business and sales development. Employees were persuaded to speak freely, both in meetings as well as in one-to-one communication. However, some members of the senior management team were unwilling to raise questions about his decisions as Bison was one of the founders as well as the CEO of the company. The COO of the company was concerned about leaving of some senior leaders in the past years (Brooks, Hummel and Foster 2015). This caused anxiety due to the following reasons: They had different personalities They used to report directly to Bison Bison was involves in their operation area Before leaving they created a positive impact After they left, connections with some customers and suppliers lost, that caused the business to become competitor (OConnor and Carlson 2016). Changes in senior leadership were able to make considerable changes in the structure of human resources that assisted in transition process. Moreover, the company was successful in creating the development programme for the leadership of whole company to implement the foundation with consideration to the proposed changes in the area of senior leadership. This had positive effect, as larger organizational leadership is the most important tools required to change the organization. The company also implemented new programme to provide consultation training to the members of senior strategy team to line up them with the mission and vision of the company that are required to be achieved. As the senior strategy team is engaged with the responsibility of setting goals for long-term period and creating required approaches to fulfil the target, consultative coaching is essential in forming crucial strategic decisions as they have initial knowledge about the future and marketing strategy of th e industry. In absence of the consultative strategy, the senior strategy team will not be able to make required decisions that will push the company towards its long-run goals (David 2016). The changes in senior leadership were able to generate positive approach among the members of the strategy team. This implied that prior to the changes the senior strategy team members were not communicating well, however, as the alterations were already initiated, the response and mood among the senior leadership of the company changed. Through the change in senior leadership, Bison started dialogue and discussions with the members of senior strategy team. Through these discussions members were influenced to open about their views. Through such open discussions, where all the members of the team were given equal chances to express their views, Bison was able to acquire important information to help in the process of making decisions. Bison along with his team was able to take crucial decisions regarding the composition and requirement of the team and in what way the team could be efficient in providing the mandates. The changes were also able to start the structural alterations wher e few new personnel were recruited as Chief Executive Officers to perform various roles in the company. These changes moved the command line and new roles were generated for the senior strategy team. Thus, changes created new roles in the company and the total operation in the company changed significantly (Stead et al. 2015). Senior leadership shall continue to consult and engage persons whom they feel as eligible for providing changes in the leadership. Sustainable and positive changes within the company, especially at the level of top managers require continuous coordination throughout the procedures of transition and even after implementation of major plans. Through employing various groups among the organization, the top level managers will be able to acquire some crucial information about the views of other other members. This information can give the senior management a clear idea about whether the proposed changes will be successful or not. Senior leadership shall carry out the assessment procedure and adopt the changes accordingly. For any changes to be successful, the company must evaluate the implementation procedure and measure the level of success before making any complain against the strategy. Senior leadership must be allowed time to evaluate what is working and what is not working in their approach, so as to make the necessary adjustments as per the required conditions. Senior leadership shall take into account both rational and emotional factors together. Senior leadership must coordinate emotions and strategic objectives as the strategic objectives of business cannot be attained unless the leaders engage their emotional part. Authentic commitment for change starts by the top level leaders through reaching out the other leaders emotionally. Moreover, the emotional involvement will make them feel that they are part of the organization. 3. Undergoing various changes demands the senior leadership to make some changes in culture and performance. To influence the changes positively, management should consult and engage with other partners usefully and also bring on natural board leaders. With the intention of changing the performance and culture of Meat Pack, Bison introduced the Enterprise Resource Planning (ERP), which asked to implement various sectors of the organization such as production, funding, management and investment (Andersen and Moynihan 2016). The key requirement of the system was to implement more efficient and structured environment to attain its targets. From the beginning of the cultural transformation program, there was a move from managing to leading their teams by the managers. Particularly, there was a more logical procedure of managers sitting with employees and discussing about the problems. There were some crucial cultural changes took place as a result of managers being influenced to take a r espite to step back and focus on their tool box to express certain circumstances. There are three pillars to the implementation: Rhythm, data and priorities and Bison has placed powerful stress on Meat Packs accountability (rhythm), performance feedback (data) and strategic goals (priorities). Bison also invested in the training of his middle line managers and front-line employees, whereby they have implemented skills through an external provider on the life cycle of a leader, including developing, hiring, attracting, appraising and monitoring as well as removing and confronting, where required. The reviews from senior managers have been that their managers have appreciated such level of investment in their development. Meat Pack installed a complimentary structure around the firm, which authorized supervisors and management to take on bigger and accountabilities and responsibilities. For instance, line managers were influenced to undertake more practical duties with the engagement of human resources and with evaluation regarding performances. Generally, there was an in general thrive to get individuals across the company to guide and not supervise. Both the CFO and COO felt that this has been a positive approach, but find that the development was expensive (Naranjo-Valencia, Jimnez-Jimnez and Sanz-Valle 2016). As Bison was working on the forefront and constructing a flourishing business, he was highly respected by middle level employees and juniors across Meat Pack. He is often explained as creative thinker and a very approachable and kind individual. In few instances like personal injuries to the workers, he is regarded as compassionate and supportive to employees and their families. For instance, when a member of staff met with an accident outside the workplace, Bison paid a visit to the hospital a number of times and remunerated the employee to purchase a new car with the access of a wheelchair. Another employee notified that due to the support of the CEO, she jammed with training programs that have helped her to raise her earnings and provided greater monetary support to her family (Chatman et al. 2014). Due to the changes in performance and culture, procedures that are more methodical were constructed for managers to discuss their issues with employees. Additionally, the managers are being persuaded to take a break to move back when expressing particular circumstances. Bison has proposed for a prominence on several habits like setting precedence, with the weight on planned targets, beating into reliable data through performance feedback generating the accountability. The improvement in leadership training of middle managers and front-line implemented through implementation of various nucleus areas that are essential for managements, like employing, drawing, enhancing, guiding, and appreciating the staff members as well as confronting and eradicating them, when required. Responses from senior managements shows that lower level managers have encouraged the endowment in their progress (Jacobs et al. 2013). Few managers felt that they are in better position now at expressing their problems without offending others; tasks are incomplete as what individuals talk about varies from their performance. Even though it is superior tradition to cipher the everyday manufacture on a huge white board near to factory floor, with the help of 17 line managers who sketch for the next days manufacture. There is an anxiety that there are a number of managers going through the information and not adequate people on the floor to assure that the targets are accomplished. The idea is for the objectives, which are tracked manually on the white board, to be electronically entered, which is helpful in assuring that managers can focus on the information without surrendering precious time that could be used on the duties of leadership on the factory floor (Jimnez-Jimnez, Fernndez-Gil and Martnez-Costa 2014). The major challenges faced were regarding reaching daily targets difference between afternoon shifts and day shifts. The day shift in Meat Pack continues from 5:30 am to 2:30 pm and the afternoon shift continues from 2:30 pm until midnight. Bison faced huddles at the beginning and in between the shiftsat these levels, workers can discuss about what have been done in the day shifts and requirements to be undertaken during the afternoon shifts. The intellectual standard of the shifts were considerably different. The day session is explained as implementing the gung-ho strategy that led to high yielding. The day shift employees through choosing the easier approach to meet their targets explain this partially. On the other hand, the afternoon shift is under big pressure due to specific cut-off times at 3 and 3:30 pm, when lorries come to pick up products for supplying to the supermarkets. There are variances in priority, that is, day shift targeting on maximising returns and the afternoo n shift was concerned about time-sensitivity for lorry pick-ups. There is growing pressure for workers and managers to maximize their productivity. Despite this, returns have amplified and there is no loss time injury (LTI) in the past year (Martinez et al. 2015). References: Andersen, S.C. and Moynihan, D.P., 2016. How Leaders Respond to Diversity: The Moderating Role of Organizational Culture on Performance Information Use.Journal of Public Administration Research and Theory, p.muv038. Brooks, A.M.T., Hummel, L.L. and Foster, D., 2015, November. Shining the Light on Senior Services: Driving Excellence through Leading Practices. In43rd Biennial Convention (07 November-11 November 2015). STTI. Chatman, J.A., Caldwell, D.F., O'Reilly, C.A. and Doerr, B., 2014. Parsing organizational culture: How the norm for adaptability influences the relationship between culture consensus and financial performance in high?technology firms.Journal of Organizational Behavior,35(6), pp.785-808. David, J.W., 2016.The impact of emotional intelligence and coaching on senior leadership transitions at the local church level(Doctoral dissertation, regent university). De Brentani, U. and Kleinschmidt, E.J., 2015. The impact of company resources and capabilities on global new product program performance.Project Management Journal,46(1), pp.12-29. Giessner, S. and Wong, S., 2016. The fine line between hands-on and hands-off leadership.RSM Discovery-Management Knowledge,25(1), pp.11-13. Jacobs, R., Mannion, R., Davies, H.T., Harrison, S., Konteh, F. and Walshe, K., 2013. The relationship between organizational culture and performance in acute hospitals.Social science medicine,76, pp.115-125. Jimnez-Jimnez, D., Fernndez-Gil, J.R. and Martnez-Costa, M., 2014, September. Culture and Performance: A Learning Orientation for the Financial Sector. InEuropean Conference on Knowledge Management(Vol. 2, p. 480). Academic Conferences International Limited. King, J.A., 2016.Authentic Public School Senior Leadership, Principal Job Satisfaction and the Differences between Senior Leaders' Self-Assessment and Principals' Evaluation of Their Leaders Authentic Leadership(Doctoral dissertation, aurora university). Levy, O., Taylor, S., Boyacigiller, N.A., Bodner, T.E., Peiperl, M.A. and Beechler, S., 2015. Perceived senior leadership opportunities in MNCs: The effect of social hierarchy and capital.Journal of International Business Studies,46(3), pp.285-307. Martinez, E.A., Beaulieu, N., Gibbons, R., Pronovost, P. and Wang, T., 2015. Organizational culture and performance.The American Economic Review,105(5), pp.331-335. Moore, F., 2015. An unsuitable job for a woman: A native categoryapproach to gender, diversity and cross-cultural management.The International Journal of Human Resource Management,26(2), pp.216-230. Naranjo-Valencia, J.C., Jimnez-Jimnez, D. and Sanz-Valle, R., 2016. Studying the links between organizational culture, innovation, and performance in Spanish companies.Revista Latinoamericana de Psicologa,48(1), pp.30-41. OConnor, S. and Carlson, E., 2016. Safety Culture and Senior Leadership Behavior: Using Negative Safety Ratings to Align Clinical Staff and Senior Leadership.Journal of Nursing Administration,46(4), pp.215-220. Sidhu, J., 2016. Middle managers: their role in management innovation.RSM Discovery-Management Knowledge,25(1), pp.8-10. Stead, V., Mavin, S., Williams, J. and Elliott, C., 2015. Pathways to senior leadership for women: what do powerful women leaders see as key issues for women who aspire to senior leader positions?. InAcademy of Management Meeting. Talpo?, M.F., Pop, I.G., V?duva, S. and Kovcs, L.A., 2017. Talent Management and the Quest for Effective Succession Management in the Knowledge-Based Economy. InBusiness Ethics and Leadership from an Eastern European, Transdisciplinary Context(pp. 65-73). Springer International Publishing. Walker, D. and Jacobsson, M., 2014. A rationale for alliancing within a public-private partnership.Engineering, Construction and Architectural Management,21(6), pp.648-673. Walker, D.H., Walker, D.H., Rahmani, F. and Rahmani, F., 2016. Delivering a water treatment plant project using a collaborative project procurement approach.Construction Innovation,16(2), pp.158-184.